HUMAN ERROR PROBLEM AT ULSTER BANK

Ulster Bank says an issue with money disappearing from some customers accounts was caused by human error.

Customers have been reporting problems with their bank balance since last Friday.

In some cases money had disappeared, others were reporting their cards had been declined.

In an update the bank says there is no connection to an IT system issue in 2012 and this problem was caused by human error after a payment file was not processed.

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