Making A Complaint
You must complete this form in full
Under Section 47(1) of the Broadcasting Act 2009, a broadcaster shall give due and adequate consideration to a complaint on one or more of the grounds specified in Section 48(1), made in writing by a person in respect of the broadcasting service provided by the broadcaster which, in the opinion of the broadcaster, has been made in good faith and is not of a frivolous or vexatious nature.
The following categories apply under the act:
48(1)(a) objectivity & impartiality in news;
48(1)(a) fairness, objectivity & impartiality in current affairs
48(1)(b) harm & offence (Code of Programme Standards)
48(1)(b) law & order
48(1)(c) privacy of an individual
48(1)(d) general commercial communication code
48(1)(e) children’s commercial communications code
(advertising, sponsorship and product placement that promotes products, services or activities that are deemed to be of particular interest to children and/or are broadcast during and between children’s programming.
Children’s programmes are programmes that are commonly referred to as such and/or have an audience profile of which over 50% are under 18 years of age).
Your complaint must be made no later than 30 days after the date of the broadcast. Please note that if your complaint relates to two or more related broadcasts, it must be sent within 30 days of the later or latest of these broadcasts.
When submitting a complaint b) harm & offence, complaints can refer to ‘The BAI Code of Programme Standards’. This code details a range of factors that may be taken into account when determining whether programme material is harmful or offensive. The main headings in the Code are:
2.1 General Community Standards
2.2 Due Care
2.2.1 audience information & guidance
2.2.2 identification with characters, actions and personal circumstances
2.3 Protection for Children
2.4 Assessment – programme material shall be assessed in whole and in context
3.1 Violent Programme Material
3.2 Sexual Conduct
3.3 Coarse & Offensive Language
3.4 Persons and Groups in Society
3.5 Factual Programming – News, Current Affairs and Documentaries
3.6 Children’s Programming
3.7 Drugs, Alcohol and Solvent Abuse
3.8 Imitative Behaviour
A copy of the Code is available on the South East Radio website www.southeastradio.ie/code-of-practise/ or from the Broadcasting Authority of Ireland.
If any member of the public is of the opinion that a programme or segment of a programme broadcast on our station has breached a provision of the Broadcasting Act 2009 or failed to comply with a provision of the BAI codes and is not satisfied with the station’s response they are entitled to submit their complaint to the BAI. This should be done within 14 days allowing the time limit for the station’s response. Information on codes and the BAI complaints procedure can be found at www.bai.ie
The personal contact details submitted are for use by South East Radio only.
You can download the FORM HERE. Please submit on line, post, e-mail or fax this complaint form to South East Radio. The relevant contact details are:-
Operations Manager, Telephone: 053-9145200
Programme Director, Fax: 053-9145295
South East Radio, Email: email@example.com
Custom House Quay, Website: www.southeastradio.ie